Frequently Asked Questions
Why do I see two pending charges when I should only have one?
If you see a charge on your credit card statement for the pre-tip amount and then a second charge for the post-tip amount, fear not! Those are pending charges and the pre-tip amount will fall off in a few days. Depending on your credit card company and where you bank, they will hold both of those charges until the correct post-tip amount clears. If you believe there was still an error made after the charge is no longer pending, please email us at info@syndicatedbk.com.
What is your exchange policy?
All sales are final, but if you can not make a showtime, send an email (prior to the showtime in question) to info@syndicatedbk.com and we will happily exchange your ticket for another show.
Are you showing a particular program at the bar? (Bachelor, RuPaul, etc.)
Please check our Instagram @syndicatedbk for the latest. Our stories are updated daily so you will find the most up to date information there. You can also DM our admin with program questions and requests.
The show online says “sold out.” Do you have any more tickets available at the bar?
If it says sold out there are no more tickets available anywhere. We do not have an in person box-office.
OK, so it’s really sold out?
Yes!
OK, it’s sold out. What if I show up anyway? Will I be able to wait and see if someone who has a ticket doesn’t show up?
You are free to do as you wish! However, we can not sell you another ticket if the show is sold out. We also do not have a waitlist. We have a great bar though! Come join us at the bar.
I left something at the bar, is it there?
We have a Lost & Found on site. Please send an email to info@syndicatedbk.com with a description of the item you are looking for. This email is monitored every day.
I want to order something for take out.
Come in and place an order at the bar! Our wonderful kitchen crew is quite fast so you won’t have to wait very long as long as we’re not completely slammed. Did we mention we have a great bar? Have a drink while you wait!
I have a general question, like how do I get to you? What’s your nearest subway stop? Do you have parking?
We’re located at 40 Bogart Street in Brooklyn, NY. The Morgan Avenue L train is our nearest subway stop. We do not have a parking lot but there is ample street parking on either Bogart or Thames Street.
Are you going to show this movie I want to see?
If it’s not listed on our ticketing website, feel free to email info@syndicatedbk.com with your suggestion and we’ll do our best to help.
I have an event inquiry.
We love hosting events!
For Private Screenings, fill out a form at https://syndicatedbk.com/private-screenings/
Please note, we are a single screen theater and book movies for our daily schedule about a month in advance.
For Private Events fill out a form at https://syndicatedbk.com/private-events/
For large party reservations fill out a form at https://syndicatedbk.com/reservations/
We take large party reservations of up to 50 people. Head counts above 50 should be a considered a private event.